Impact Lightscapes LLC Privacy Policy

Effective Date: October 2, 2026
Last Updated: October 2, 2026

Impact Lightscapes LLC, doing business as Impact Lightscapes & Outdoor Audio (“Impact Lightscapes,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, request information or services, communicate with us by telephone, email, or text message, use our online forms or booking tools, communicate with our automated or AI-assisted systems, or otherwise interact with Impact Lightscapes.

Impact Lightscapes LLC
d/b/a Impact Lightscapes & Outdoor Audio
456 Cornelia St
Freeport, FL 32439

Main Phone: (850) 333-5828
Text/SMS Number: (850) 757-8952
Email: info@impactlightscapes.com

Depending on how you interact with us, we may collect information including:

• Name
• Mailing, billing, property, and service addresses
• Telephone and mobile phone numbers
• Email address
• Information submitted through website forms
• Appointment and scheduling information
• Estimates, proposals, invoices, and payment-related information
• Service and project history
• Communications with our employees and representatives
• Text/SMS messages and information provided through text conversations
• Telephone inquiries and information provided during calls
• Communications with our AI-assisted receptionist or other automated systems
• Photographs, plans, measurements, property information, and other information relevant to providing requested services
• Customer preferences and service interests
• Website usage and technical information that may be collected through cookies, analytics, or similar technologies

Payment information may be processed by third-party payment processors. We may not directly receive or store complete payment-card information when a third-party payment provider processes a transaction.

We may collect information directly from you when you:

• Contact us by telephone, text message, or email
• Complete a website contact, request, or booking form
• Request an estimate, consultation, or service
• Schedule an appointment
• Communicate with our AI-assisted receptionist
• Approve an estimate or proposal
• Make a payment
• Respond to a survey or request for feedback
• Communicate with our employees or representatives
• Participate in an ongoing customer relationship with us

We may also receive information through service providers that assist us with customer relationship management, scheduling, communications, payment processing, website operation, analytics, and other business functions.

We may use personal information to:

• Respond to inquiries and service requests
• Schedule and manage appointments
• Prepare estimates and proposals
• Provide, manage, and improve our services
• Communicate regarding projects, appointments, estimates, invoices, payments, and service matters
• Send appointment confirmations and reminders
• Send arrival or scheduling updates
• Provide customer service and support
• Maintain customer and service histories
• Process transactions and payments
• Follow up regarding estimates or requested services
• Improve our website and customer experience
• Operate our customer relationship management and communications systems
• Prevent fraud, misuse, and security incidents
• Maintain business records
• Comply with legal, regulatory, accounting, tax, or contractual obligations
• Send promotional or marketing communications where permitted by law and consistent with your communication preferences

If you provide your mobile telephone number and consent to receive text messages from Impact Lightscapes LLC, we may communicate with you by SMS or text message.

Messages may include:

• Responses to customer inquiries
• Appointment confirmations and reminders
• Scheduling and rescheduling information
• Technician or crew arrival notifications
• Project and service updates
• Estimate and proposal information
• Invoice and payment reminders
• Customer-support communications
• Follow-up communications
• Service-related notifications
• Promotional or marketing messages when you have provided appropriate consent or when otherwise permitted by law

Message frequency varies based on your interaction with us and the services you request. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing goods or services from Impact Lightscapes LLC.

You may opt out of SMS communications at any time by replying STOP to a message from us. You may reply HELP for assistance or contact us at (850) 333-5828 or info@impactlightscapes.com.

After an opt-out request is processed, we will stop sending messages covered by that request except where a communication is legally permitted or necessary to process the opt-out.

Impact Lightscapes LLC does not sell, rent, or share your mobile telephone number, SMS opt-in information, or text-messaging consent with third parties or affiliates for their own marketing or promotional purposes.

We may disclose information to service providers that assist us in delivering and supporting our communications, such as customer relationship management, telecommunications, messaging, website, scheduling, and technology providers, but only as reasonably necessary to provide those services on our behalf.

Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing purposes.

Impact Lightscapes may use automated or artificial-intelligence-assisted tools, including an AI receptionist, to help respond to inquiries, collect service information, assist with scheduling, answer common questions, and route communications.

Information you provide through these systems may be processed and stored through technology providers acting on our behalf.

Customers may contact us directly at (850) 333-5828 or info@impactlightscapes.com if they prefer assistance from our business team.

We do not sell personal information as part of our ordinary business operations.

We may disclose personal information when reasonably necessary to service providers that assist us with functions such as:

• Customer relationship management
• Scheduling and appointment management
• Website hosting and operation
• Telephone and text communications
• Email communications
• Payment processing
• Accounting and bookkeeping
• Cloud data storage
• Analytics
• IT and cybersecurity
• Marketing services performed on our behalf

These providers may access information only as appropriate to perform services for us and subject to their respective contractual and legal obligations.

We may also disclose information when reasonably necessary to comply with law, respond to lawful government requests, protect our legal rights, investigate suspected fraud or misuse, protect the safety or security of customers or others, or in connection with a merger, acquisition, financing, sale, or transfer of some or all of our business assets.

Impact Lightscapes uses Jobber and related services to help manage customer relationships, scheduling, requests, estimates, invoices, communications, and other business operations.

Information submitted to us through Jobber-powered features may be processed by Jobber as a service provider in accordance with its applicable terms and privacy practices.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to customer information is limited to personnel and service providers who reasonably require access for legitimate business purposes.

However, no electronic transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

We may retain personal information for as long as reasonably necessary to provide services, maintain customer and project records, satisfy accounting and tax requirements, resolve disputes, enforce agreements, comply with applicable laws, and fulfill legitimate business purposes.

Retention periods may vary depending on the type of information and the reason it was collected.

Our website and technology providers may use cookies and similar technologies to operate the website, understand website usage, improve functionality, measure performance, and support marketing activities.

Browser settings may allow you to limit or disable certain cookies. Disabling cookies may affect some website functionality.

You may contact us to request that we:

• Update or correct information we maintain about you
• Review certain personal information associated with your customer account
• Delete information where applicable and legally permissible
• Update your communication preferences
• Stop marketing communications

Requests may be submitted to:

Email: info@impactlightscapes.com
Phone: (850) 333-5828
Mail: Impact Lightscapes LLC, 456 Cornelia St, Freeport, FL 32439

We may need to verify your identity before processing certain requests.

Some information may need to be retained when required by law or for legitimate business purposes such as accounting, tax, warranty, transaction, contract, or dispute records.

You may unsubscribe from promotional emails by following the unsubscribe instructions contained in those communications or by contacting us at info@impactlightscapes.com.

Transactional or service-related emails may still be sent when reasonably necessary to administer an existing customer relationship or transaction.

Our services are intended for property owners, businesses, organizations, and other customers seeking our services and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through our website for marketing purposes.

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, content, or security of websites or services that we do not control.

We encourage users to review the privacy policies of third-party services they choose to use.

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy.

Questions about this Privacy Policy or our privacy practices may be directed to:

Impact Lightscapes LLC
d/b/a Impact Lightscapes & Outdoor Audio
456 Cornelia St
Freeport, FL 32439

Phone: (850) 333-5828
SMS/Text: (850) 757-8952
Email: info@impactlightscapes.com